The debrief
Goose turns an authorized conversation into coaching evidence: mapped to stages, scored against your sales process, and delivered to both the employee and the manager.
SEQ: CAPTURE → SCORE → COACHFOURTEEN LANES · YOUR SALES PROCESSHUMAN REVIEW, ALWAYS
FILE 4471-B · PRESS PLAY
Recorded with consent. Scored against your sales process. Coached by a human. The playhead is in your hands.
00:12Opening
Appreciate you having me out. Walk me through what you've been noticing?
00:41The customer
“It's been short-cycling for three weeks. And the upstairs never gets cold.”
08:20Problem confirmation
So here's what I'm seeing. The capacitor's out of spec.
Coaching moment · The upstairs complaint was never repeated back.
14:38The customer
“That's a lot more than I was expecting to spend.”
14:51Objection
I hear you. Let me see what I can do on the price.
Coaching moment · Answered with a discount before value was established.
21:06After the call
Two coaching moments, preserved. A manager reviews both tomorrow morning.
Coaching moment 01 · Problem confirmation08:20
“So here's what I'm seeing. The capacitor's out of spec.”
The customer said the upstairs never gets cold. It was never repeated back, so options landed on an unconfirmed problem.
Coach thisRepeat the customer's stated problem back before any option is presented.
Coaching moment 02 · Objection handling14:51
“I hear you. Let me see what I can do on the price.”
A price objection was answered with a discount before value was ever established.
Coach thisDefend the value of the work before the number ever moves.
Goose never makes an employment decision on its own. Scores are coaching evidence for a human manager to review. No discipline, ranking or termination is ever automated.
ILLUSTRATION OF THE SCORING STRUCTURE · NOT A REAL CALL, NOT A BENCHMARK, NOT A TYPICAL SCORE.
Evaluation lanes
These are the lanes Goose evaluates. Which ones matter, and how heavily, is set by your sales process, because your close does not look like anybody else's.
How well the customer was heard, taught and understood.
How the visit starts, and whether trust gets established before anything is sold.
Whether the real problem and the customer's actual priorities got surfaced.
Whether the customer heard their problem repeated back before options appeared.
Whether the customer was taught enough to make a decision they will not regret.
Who did the talking. The single most quietly diagnostic number in the file.
How the work was framed, priced, defended and decided.
How choices were framed, and whether the customer got a real decision to make.
The language used to connect what it costs to what it is worth.
How price was delivered, and whether payment paths were explained clearly.
Which objections appeared, and what actually happened after they did.
Whether the conversation ended with a decision, or drifted without a next step.
The standards that protect the customer and the company.
The conduct standard you expect in a customer's home, every time.
Whether the disclosures your business is obligated to make were actually made.
Claims nobody on your team should ever make, flagged when they are.
What was promised, and whether the loop got closed.
Your scoring
Generic call-center QA scores a script. Goose scores the way your company actually runs a home visit: the stages you teach, the standards you hold, the language you want used around value. If your process changes, the scoring changes with it.
Who it's for
Final transmission
One team. One playbook. A consent workflow you are comfortable standing behind. Then decide what to roll out.
